GENERAL TERMS AND CONDITIONS
Royal Caviar is a brand of Royal SK Fine Food GmbH (Ltd.).
Tel.:+43 (0)1 577 41 82
MOBILE:+43 (0)660 11 77 066
Royal SK Fine Food GmbH
Sonnenweg 144, 1140 Vienna - Austria
Managing Director: Dr. Azita Shabrangy
Commercial Register: commercial court Vienna
Firmenbuch: FN 509327 k
§ 1 - Scope of application
These conditions of the company Royal SK Fine Food GmbH (hereinafter: "Seller") apply to all sales, deliveries and services of the Seller, which the Customer buys from the Seller by telephone or via the online shop . The inclusion of conditions of the customer is contradicted, unless the parties have expressly agreed otherwise.
"Customers" are both consumers and entrepreneurs, whereby a consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their self-employed professional activity. An entrepreneur, on the other hand, is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.
§ 2 - Conclusion of contract
By completing the online order process, by sending a written order or by placing an order by telephone, you submit a binding contractual offer to Royal SK Fine Food GmbH, Sonnenweg 144, 1140 Vienna. The acceptance of the contract by the seller is effected by an express declaration or, depending on the chosen method of payment, by a corresponding request for payment or dispatch of the goods.
Purchase completion and establishment of contact take place in the on-line Shop by E-Mail with the aid of the automated purchase completion software. The customer must therefore ensure that the e-mail address given by him for the purchase is correct, so that correspondence can take place. If spam filters are used, the customer must ensure that all e-mails sent by the seller or his purchase processing service providers for the purchase process are received.
Orders with a purchase price below 1 € or above 9999,99 € will be rejected. In these cases, please contact us by telephone.
Royal SK Fine Food GmbH reserves the right to refuse an order without giving reasons. In this case, any payments already made will be refunded to the buyer within 7 working days.
§ 3 - Storage of contracts
The text of the contract is not stored by the seller after the conclusion of the online contract and can therefore no longer be viewed by the customer after the end of the ordering process. In the case of online orders, the customer receives his order data by e-mail with the order or order confirmation. Corresponding permanent security of the offer and the contract text should be arranged by the customer himself (e.g. by screenshot).
§ 4 - Prices
The prices quoted by the seller on the product pages include all price components including the respective statutory Austrian value added tax. The value added tax will be shown separately on the invoice to be sent later. Packaging and shipping costs will also be shown separately. Discounts and cost limits (e.g. for shipping costs) can be calculated on the basis of reduced or non-decreased prices. Other price components, such as additional taxes, customs duties or other charges, may apply to cross-border deliveries. For more information, see the websites of the respective countries. An overview can also be found on the website of the European Commission at The electronically generated confirmations sent by the webshop by e-mail do not replace the valid invoice on company stationery that was generated later. Vouchers and discount codes are valid for a limited period of time. Only one voucher or discount code can be used per order, not several. Most vouchers and discount codes can also be applied to reduced prices.
§ 5 - Terms of payment
Payments may be made as follows:
Advance payments are made by bank transfer. When ordering in advance, you will receive an e-mail with our bank details and the order number assigned to your order. Please state this order number together with your first/last name in the purpose of transfer.
Only for customers who pick up their goods themselves or are delivered by courier (possible in Berlin and Potsdam, prior telephone agreement necessary).
Cash on delivery
You pay the purchase price directly to the deliverer. You have to pay 8,00 Euro as additional costs.
SEPA Direct Debit Scheme
When you submit your order, you grant us a SEPA Direct Debit Mandate. We will inform you about the date of the account debit (so-called prenotification). When the SEPA Direct Debit Mandate is submitted, we request our bank to initiate the payment transaction. The payment transaction is carried out automatically and your account is debited.
The account is debited before the goods are shipped.
The period for advance notification of the date of the account debit (so-called prenotification period) is defined by the service Provider. Please ask the service provider Wirecard for details.
§ 6 - Set-off / retention
The customer shall only be entitled to set-off if his counterclaim has been acknowledged by the seller or its existence has been legally established.
The customer shall only be entitled to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship.
§ 7 - Retention of title
The delivered goods remain the property of the seller until all claims arising from the contract have been fulfilled.
If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, the retention of title shall also apply beyond this from the current business relationship until settlement of all claims to which the seller is entitled in connection with the contract.
§ 8 - Liability for defects
Complaints about goods must be notified in writing to Royal SK Fine Food GmbH by means of photo documentation by email to immediately after receipt of the goods. The affected product must be returned immediately. If the client withdraws from the contract only after the withdrawal period, he has to pay fees, calculated from the order sum, within 14 days free of postage and expenses:
If the products ordered by him have not yet been delivered, the fees amount to 30% of the order value. If the products have already been delivered, 80% of the value of the product must be paid
In the case of an effective return, the sales contract will be reversed and after receipt of the goods, the refund of the purchase price will be refunded. The contracting party has to refrain from everything, which can lead to a deterioration of the goods. In the event of contamination or damage to returned goods, the right of retention remains in the pro rata or full amount of the purchase price
A goods exchange is excluded. Defects of a part of the delivered goods do not entitle to the complaint of the entire delivery, unless the partial delivery is of no interest to the contracting party. Over or under delivery up to 10% of the ordered defects are considered as accepted by the contracting party and can not be objected to. The delivered quantity will be charged. Deficiencies that can not be determined by proper inspection must be reported immediately upon discovery.
§ 9 - Data protection
The contracting party is obliged to complete the data required for his order completely and correctly, i. according to the truth, indicate.
The Royal SK Fine Food GmbH is committed to a comprehensive protection of the personal data of the contracting parties in accordance with the provisions of the Data Protection Act 2000. Any information provided by the contractual partner of Royal SK Fine Food GmbH, will be treated personally and confidentially. The contracting party agrees that the data collected in the course of the business relationship will be stored and processed in a computer-supported manner in compliance with the provisions of the Data Protection Act. These data are used for the fulfillment of legal regulations, for the handling of payment transactions and for customer care and are not passed on to third parties.
§ 10 - Duty to inform according to ODR regulation (EU) No. 524/201
The EU Commission has set up a platform for online dispute resolution: .
§ 11 - Applicable law
The place of jurisdiction for disputes arising from all contractual relationships with Royal SK Fine Food GmbH is exclusively the factual and local competent court at the headquarters of Royal SK Fine Food GmbH in Vienna. If the contracting party is an entrepreneur, all disputes arising from a given contract are exclusively the responsibility of the Vienna Commercial Court. If the contracting party has his domicile or his branch abroad, he hereby expressly submits to the domestic jurisdiction. The contractual relationship is subject exclusively to Austrian law. The applicability of the Agreement on the International Sale of Goods (UN Sales Convention) is excluded. the contract language is German.